Return Policy

Overview

At hyxvepshun, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from us. Please read this policy carefully before making a purchase.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in its original condition, unused, and unopened
• The item must be in its original packaging with all tags and labels attached
• You must initiate the return within 30 days of the purchase date
• You must have proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Items that have been used, damaged, or altered
• Items without original packaging or tags
• Items purchased more than 30 days ago
• Final sale items (clearly marked as such)

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@hyxvepshun.world or call +1 917 510 7210 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Include the return authorization number and proof of purchase
6. Ship the item to the address provided in your return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 10-14 business days
• Original shipping costs are non-refundable unless the return is due to our error
• Refund amounts will reflect the purchase price minus any applicable restocking fees

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when contacting us.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures you receive the correct item in a timely manner.

Restocking Fees

A restocking fee may apply to certain items, particularly large furniture pieces or custom orders. Any applicable restocking fee will be clearly communicated to you before processing your return. Standard items typically do not incur restocking fees.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our return procedures.

Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

Email: info@hyxvepshun.world

Phone: +1 917 510 7210

Address: 1216 Broadway, Fourth Fl, New York, NY 10001